Tier Credits determine card level and are different than B Connected points. Tier Credits have no value and may not be cashed out (where available) or redeemed for FastPlay. Tier Credits expire on. In fact, certain casino companies will reward you with a higher status if you earn enough tier points during a 24 hour period, which generally means for you to have a reasonable average bet, along with playing for at least 4 hours at once, usually more. Getting a VIP Host The policy on VIP hosts changes from one casino to another.
The word 'comp' is short for 'complimentary.' In the gambling industry, comps are free stuff you get from casinos and other gambling companies to incentivize you to gamble with them. Generally, you get more comps based on how much you're gambling.
When discussing comps, it helps to understand the expression 'action.' Being 'in action' just means that you have money riding on a bet of any kind.
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But 'action' also refers to the amount of money you have wagered. It can refer to the amount of money you wager over a period of time, too.
For example, if you're playing slot machines and betting $1 every time you spin the reels, you're putting $1 into action every time you spin. If you make 600 spins per hour, then you've put $600/hour into action.
Based on the odds behind the game and the payout odds, casinos can estimate the long-term expected losses based on your hourly action. They can then calculate a percentage of that to return to you in the form of comps.
When you're dealing with traditional land casinos, if you bring much action to the casino at all, you'll be assigned a casino host. This is the person at the casino responsible for keeping you happy so that you don't take your action elsewhere. Comps are the main tool a host uses to keep you happy.
Of course, not everyone has a host. You can also get comps almost automatically by signing up for the players' club and inserting the card into the machines as you play. Pit bosses also have the authority to reward you with comps when you're playing table games. In fact, the simplest and most common type of comp is the free drink. As long as you look like you're playing a slot machine, a cocktail waitress will bring you free drinks all night. (She'll be more attentive if you tip her well, though.)
This post explains the different kinds of gambling comps and what they mean to you as a gambler.
The Different Kinds of Comps Available
Comps are awarded in a hierarchy based on your value to the casino. The most basic comp is the free drink. Casinos have multiple motivations for gving you free drinks.
For one thing, a gambler who's inebriated has lower inhibitions. He's more likely to gamble more money longer. And the #1 factor affecting how much profit a casino makes from a gambler is the amount of time he spends playing.
That's because casino games have an innate mathematical edge. This edge doesn't have a huge effect in the short term, because in the short term, anything can happen. But the law of large numbers suggests that the more bets you make, the closer your actual results become to the theoretical results.
Here's an example:
The mathematical expectation at blackjack is for you to lose roughly 1% of each bet you make on average over time. (This assumes you're using basic strategy while you play.) That means the casino expects you to lose an average of $1 every time you place a $100 bet.
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In the short run, that's impossible. If you place a single bet at blackjack—which is the ultimate example of the short term—it's impossible to lose $1 on a single $100 bet. You'll lose $100, win $100, or win $150 most of the time. If you double down or split, you might win more–$200, $300, or even $400 wins are possible. You might also face a 'push,' which is a tie. Your bet is returned, but you don't win any money… that's a loss or win of $0.
None of those outcomes come even close to a loss of $1.
That $1 loss is an average over time–over a huge number of bets. If you make 10,000 bets at $100 each, you're likely to lose close to $10,000. Even with that many bets, it's possible to deviate wildly from the mathematical expectation.
If you're the casino, you want to get into the large number range as soon and as often as possible. This ensures your profit. The way to do this is to get players to make lots of bets for lots of money.
And providing free alcohol helps with that. In fact, it's a small price to pay for the extra action they see.
You can expect more than just free drinks, though. Free food is a small step up from free drinks. At a casino of any respectable size, you'll find multiple restaurants on site. The 2nd most common type of comp is free food at one of the on-site restaurants.
The free food comp is usually awarded in the form of a coupon. You might have to put more money into action than you think to be awarded free food, but it sometimes depends on the generosity of the pit boss. It can also depend on what kind of rapport you have with the casino staff.
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I once got into a spirited conversation with the cardroom manager at Planet Hollywood Casino in Las Vegas. They had a hot dog joint there called Pinks—I guess it's popular on the West Coast. Anyway, I was trying to convince the cardroom manager that he should buy everyone at the table hot dogs.
Apparently, at the limits I play, you don't get free hot dogs.
If you qualify for free food and free drinks, you're not far from qualifying for free lodging, too. Most casinos are also hotels, but even casinos which don't have attached hotels will get you lodging nearby—if you're gambling enough.
You can also get upgraded to a nicer room by virtue of the action you bring the casino. (You might also be able to get upgraded to a suite or a nicer room by tipping the desk person $20 when you check in, but that's not really related to comps.)
In fact, these 3 comps—room, food, and beverage—are so common that they have an abbreviation for it. Bettors who qualify for all 3 are called 'RFB' customers.
Notice something about all these comps, too. You're getting comps that seem to have a certain value. A drink is probably $5 at the bar at a casino. A meal is usually $15 or $20. A room can vary wildly in price, but is often at least $50, $100, or more.
But those are the retail prices for these comps. The casino doesn't pay $5 when they mix you a drink. Their cost for that shot of Crown on the rocks is probably closer to $1. The meal at the buffet that the public pays $15 for probably only cost the restaurant $5 to make.
And a hotel room that's sitting empty generates no money for the casino at all, so they might as well give it away. In fact, the Winstar in Oklahoma has such low occupancy rates during the week that almost anybody can get a comped room. You don't have to bring them much action at all, really.
Those are just the standard comps for regular down-to-earth players like you and me. High rollers, or 'whales,' as the industry calls them, are eligible for all kinds of free stuff. Many of these comps are customized based on what the host knows about the gambler's interests.
It's not unusual for a casino to pay for airfare and transportation to and from the airport for a big player. In fact, that's expected for any high roller.
But entertainment is another popular comp. If you like golf, shows, or sporting events, you can usually get a 'free' ride from the casino to go to those outings, too.
Rebates are common, too, even if you're not a high roller. For low rollers, rebates are often awarded in the form of coupons or free play. High rollers can receive cash or a check as part of their rebate.
The comps program is part of the casino's marketing plan. Most casinos make heavy use of direct mail to entice gamblers to return to their casino and play. If you're a member of the players' club at the casino, you'll inevitably receive standard comps in the mail.
Based on your interests and betting tendencies, you'll also get free offers for other perks in the mail, too.
Even low rollers can get free transport to and from the casino. I see buses taking groups of gamblers to the Winstar all the time. Many of the people riding those buses pay nothing for the ride, although they lose enough money at the casino to more than make up for that cost.
But calling these comps 'free' is inaccurate. You pay for these comps in the form of gambling losses, even when you're winning.
How Gambling Companies Do the Math That Makes Their Comps Program Profitable
Other than the free drinks and occasional free coupons sent in the mail, most casinos award comps based on your actual time spent playing. They account for how many bets per hour you make and at what amount when deciding how much to award you and when.
But comps aren't based on how much you actually lose. Instead, casinos calculate your comps based on your theoretical expected loss. This is a function of the house edge for the games you're playing, the time you spend playing, and how many bets per hour you're making.
Over the long run—and casinos serve thousands of customers per day—the casino has an excellent idea of how much your play is worth. If you're on a winning streak, you still get comps based on your action. The calculations are based on your expected losses, not your actual losses.
Here's how the casino calculates this:
You play slots exclusively, but you bet $3 per spin. You're an average player, so you're making 600 spins per hour. That's $1800 per hour you're putting into action.
If the casino knows you like the machines with a 95% payback percentage, they figure that in the long run they're going to make 5% of your hourly action—or $90 per hour. (5% of $1800 is $90.)
If you spend an average of 4 hours a day playing slots, the casino assumes you're going to lose $360 a day while you're there.
They then award you comps based on a percentage of that $360 per day.
How Can You Best Take Advantage of the Casinos' Comps Programs?
If you've heard of the books The Frugal Gambler by Jean Scott or Comp City by Max Rubin, you probably already know a little bit about becoming a 'comp hustler' or 'comp wizard.' These are players who learn to maximize the amount of comps they receive in exchange for their action.
One way to maximize the comps you get for the money you lose is to play a game with a tiny house edge. If you can play blackjack with perfect basic strategy, you can get the edge in the game down to 0.5%. The average player loses about 4% at blackjack, because the average player doesn't know perfect basic strategy.
When the casinos calculate your expected loss at the blackjack table, they assume you're an average player losing 3% or 4%. Since you're only expected to lose 0.5%, you're getting comps based on a theoretical loss that's actually overstated by a factor of between 5 and 10.
Another way to maximize the comps you get is to bet big when you're being rated by the dealer and the pit boss. 'Rating' players is how they estimate your hourly action. Fooling the pit boss is harder than you think.
I was playing blackjack in Kansas City for between $10 and $100 per hand, depending on the count. They rated me as a $10/hand player, even though I was betting more than that on a lot of hands. I complained, but I'm sure they realized I was counting. The last thing they were going to do is rate me higher when they knew I was counting cards.
(I was also a little drunk, so I didn't notice immediately when they started shuffling the deck after every hand. Counting cards does you no good if the dealers shuffle after every hand.)
Taking lots of breaks can result in fewer hands per hour than the casino estimates, which reduces your expected hourly loss by a lot. If you're at a blackjack table dealing 60 hands per hour, you could realistically only play 45 hands per hour by taking frequent bathroom breaks.
What effect does that have on your expected hourly loss?
It reduces it by another 25% or so. Instead of losing $10/hour, you might only be losing $7.50/hour. The casino might be estimating that you'll be losing an average of $40/hour and base your comps on that.
Expert video poker play can also result in smaller expected losses per hour. In fact, with certain video poker games, the combinations of comps with the tiny house edge can result in an overall positive expected value for the player. That's an advantage gambling technique, but it's not one you can realistically make a living at. The edge is too small, and games with those pay tables are usually only available for small stakes. You'd be lucky to make minimum wage playing video poker for comps.
How much of your expected losses can you expect back in comps?
It varies, but the casino calculates that they can afford to give you back 40% of your expected loss in the form of comps. You'll more often see 20% through the players' program if you're a low roller, but you can even increase that amount by taking advantage of coupons and 'happy hour' type promotions where you get 2X or 3X your standard comp rate.
How Do Online Casino Bonuses Work? Isn't That Another Form of Comp?
Online casinos can't serve you drinks or free food. They can't really provide you with a free room for the night, either. And since you're playing from home, they're unlikely to offer you free show tickets, either.
Instead, online casinos offer you sign up bonuses and ongoing deposit bonuses. These amount to free amounts of money awarded to your account just for making a deposit—either as a new player or as an existing player.
Bonus hustlers used to take advantage of these offers to generate almost guaranteed profits. A friend of mine once bought a jukebox by taking advantage of casino bonuses at a dozen different casinos and cashing out his winnings.
Online casinos have responded to this by instituting wagering requirements that make it almost mathematically impossible to come out ahead when taking advantage of a bonus. They also watch player behavior closely, and if that behavior resembles that of known bonus hustlers, the casino might refuse to pay you based on 'bonus abuse.'
The concept of wagering requirement seems more complicated than it is. Here's how it works:
You sign up at a casino that offers you a 200% matching bonus on your first deposit of $1000. You deposit $1000, input your bonus code, and the casino adds $2000 to your balance.
You now have $3000 to play with.
But the casino requires you to wager this amount 35 times before cashing out. They also restrict your play to slot machines. You can play blackjack, too, but only 10% of your blackjack wagers count toward fulfilling your wagering requirements.
And you can't cash out before fulfilling these wagering requirements.
Let's assume you want to play the slots. A good ballpark estimate for the house edge on a slot machine game is 6%, but who knows? (The casino does, but you don't.)
To wager $3000 35 times means you must put $105,000 into action.
The expected loss on that much action is 6% multiplied by $105,000, which is $6300.
Since you started with $3000, the mathematical expectation is for you to go broke before fulfilling your wagering requirements.
On the other hand, if you play blackjack, the house edge is only 0.5%. But since the casino only counts 10% of those wagers toward your wagering requirements, you need to make $1,050,000 in wagers before cashing out.
0.5% of $1,050,000 is still over $5000.
Again, that's more than your starting bankroll, so it's unlikely that you'll have money left over after fulfilling your wagering requirement.
You can, of course, get lucky and win more than you're expected to. I claimed a bonus at an online casino once for $1000, and I hit a $6000 jackpot on my 5th spin of the reels on a slot machine game.
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I was able to fulfill my wagering requirements and still have $2000 in profits.
But that's because I got lucky—not because I took advantage of a mathematical edge given me by the bonus.
In fact, had I eschewed the signup bonus, I could have cashed out the entire $6000. I wouldn't have been required to finish fulfilling the wagering requirements.
Conclusion
Casino and gambling comps are really cool, but they're also a tool that casinos use to get you to lose more money than you'd otherwise lose. Understanding how those comps work is the first step in making sure you don't get taken advantage of.
Some people learn how to take advantage of the comps system in such a way that they gamble practically for free. It's even theoretically possible to come out ahead because of the comps program. That's too much work for most people, but it's nice to know that it's possible.
The bottom line about comps is that the casino doesn't have your best interest at heart. They want your money.
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Please enable JavaScript to view the comments powered by Disqus.Bconnected is a casino loyalty program extremely popular with Las Vegas locals. This is the comp program for The Orleans and Gold Coast (both close to the strip), and for Freemont, California and Main Street Station located downtown. These casinos offer hotels that are quite inexpensive when compared to ones on the strip. The actual casinos have great laid-back atmospheres, loose slots, full pay video poker, low minimum bets at table games, solid drink service and so much more. If you want to experience Las Vegas as it once was, this is the rewards program to look at.
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Please enable JavaScript to view the comments powered by Disqus.Bconnected is a casino loyalty program extremely popular with Las Vegas locals. This is the comp program for The Orleans and Gold Coast (both close to the strip), and for Freemont, California and Main Street Station located downtown. These casinos offer hotels that are quite inexpensive when compared to ones on the strip. The actual casinos have great laid-back atmospheres, loose slots, full pay video poker, low minimum bets at table games, solid drink service and so much more. If you want to experience Las Vegas as it once was, this is the rewards program to look at.
BConnected Las Vegas
The heart of the VIP program is comp points which are as good as cash at any Bconnected property. To earn comp points simply use your Bconnected Rewards Card anytime you're gambling in of their casinos. Points are earned as follows:
- Every dollar wagered in video poker and slot machines earns you one comp point.
- At table games each $10 increment of average wager size will earn you about $1.50 in comps per hour. For example if a player plays for an hour and their average bet is $30 they will receive around 4500 points which is worth $4.50 in cash back. Table game comps vary depending on the bet sizes the pit boss witnesses during your play, the speed of the game and the type of table game you've chosen to play.
These are however only the base earnings. There are three levels to the Bconnected program; Ruby, Sapphire and Emerald. A player starts out at the Ruby tier, after earning 30,000 tier points they are upgraded to Sapphire and then at 250,000 points to Emerald. Tier point can accumulate faster than standard comp points, for example with slot machines players earn 2 tier points for every one comp point they are. The higher level VIP you are, the more comp points you earn.
- Ruby VIPs earn the standard comp rate (as shared above)
- Sapphire VIPs earn double the standard comp points
- Emerald VIPs earn triple the standard comp points
How much are Comp Points Worth?
Comp points are worth $1.00 per 1000 points. This means depending on your VIP level you're getting 0.1% to 0.3% cashback on your gaming turnover.
Spending Bconnected Comp Points
Depending which property you're playing at the procedure to convert comp points to gambling cash might differ. At The Orleans and Gold Coast (both located a couple miles off the strip) as well as Suncoast (located in Summerlin) and Sam's Town (on Boulder Highway Strip) you can convert points to gaming credits right at any Slot or Video Poker machine using their Fast Play feature. In their downtown casinos (Main Street Station, California and Fremont) players must go to the BConnected Player's Center to receive a voucher that can be converted into cash at the cage.
Players can also choose to spend their comp points at Boyd Gaming owned restaurants which include buffets, cafes, fast food and several higher end restaurants. Players receive a 40% discount when spending their points at a Boyd Gaming owned restaurant. These restaurants are very competitively priced without the large mark-up Las Vegas strip properties charge. When using points this way the cash back rises from 0.1 to 0.3% to 0.167% to 0.5% depending on VIP level. Keep in mind, cash back has nothing to do with how much you win or lose, it is cash back on every wager you make period. There are additional benefits to the Bconnected program, but I have to cover their properties and then rant a bit first in order to give the program its proper due.
Boyd Gaming Casino
All Boyd Gaming owned casinos are integrated as part of the Bconnected program. While Boyd Gaming does not own any casinos on the Las Vegas Strip they do own two properties that are across I-15 from The Strip. These are Gold Coast and The Orleans. A shuttle is offered from both casinos to Las Vegas Blvd. Gold Coast is across the street from Rio making it a popular and inexpensive hotel option for players in the World Series of Poker. The Orleans has one of the largest off strip poker rooms in Las Vegas. Both casinos offer a large table game selection and reasonable payback on video poker. These are great budget strip alternatives.
However if you want to go old school Las Vegas, head downtown to Freemont Street Experience, the location of Binion's and Golden Nugget. While Boyd doesn't own either those properties they do own a property just as famous, Freemont Casino which is located right next to the two other legendary downtown casinos. Easy walking distances from these casinos are two additional Boyd Gaming properties, California Casino and Main Street Station.
There are also two local's casinos located far from the Las Vegas Strip. Suncoast is located in Summerlin next to Rampart Casino and Sam's Town is located on the Boulder Highway Strip. Suncoast is the highest end Boyd Gaming property and is a popular destination for off strip conventions. Sam's Town is a local's favorite which offers 20 times craps and full pay video poker such a 9/6 Jacks or Better and 10/7/5 Double Bonus. Many of the video poker machines at Sam's Town still operate on coins as opposed to ticket in ticket out machines that most casinos in Las Vegas now use. Sam's Town offers a shuttle to several Las Vegas Strip casinos.
If you're a fan of Disneyland like resorts, stick to the strip. If you're a gambler and want to be quietly treated as special but don't care so much to have limos pick you up, and corporate execs at your beckoning call to wine and dine you and meet your every wish, Bconnected might be for you. The cash back rewards are simple, and more than fair. Their odds represent all Las Vegas was intended to be; make money very slowly while gamblers have a good time. At the strip it's all about some guy in a suit figuring out what move might bleed more money from you, yes he makes you feel important, but that's because he believes this is what will make the casinos the most money. At Boyd properties it is laid-back, sure want your comps here you go (they pay you in CASH, something you'll never get on the strip). Want more, just ask. Loyal players have been given dozens of hotel stays each month, buffet coupons, sure no problem. Meanwhile at the strip these days you'll find 6/5 blackjack, video poker odds that are a near crime, short pays on field bets at the craps table, and every other angle to get more money out of while they entice you with a new status to reach and do all the right things to help you feel you belong.
Now don't get me wrong, I tell most of my friends, Harrah's Total Rewards is right for them. However me myself once a several consecutive year Total Rewards Diamond holder, when I head to Las Vegas now most my own gambling is done either at The Orleans (no too far from the strip), or back where it all began in Downtown Las Vegas on Freemont Street Experience. I play at Bconnected properties quite a bit. Here I'm happy, feel no pressure, just relax and have a good time the same way Las Vegas was intended, with money I can afford to lose, and I rarely ever pay for a hotel stay, buffet or anything else. Enough though with my rant let me get back where I left off.
BConnected VIP Perks
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I should start by mentioning if you're a small time recreational gambler who won't ever lose much, you'll still be treated great at Bconnected casinos. Even at $5.00 blackjack you'll get free drinks, if you can't get a room, they might give you one at Freemont or California for $20 or $30 per night. Also all card holders, regardless of status, get a 10-20% discount at their gift shops, 10% discount on package liquor, and a $2 discount when paying cash for buffets. Even as just a Ruby tier member, the comps are decent enough.
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As I mentioned earlier Ruby players and can play their way to Sapphire which earns them double comp points. What I didn't mention is Sapphire players also receive special invitations to free tournaments and parties, line passes, priority seating at restaurants, and free hotel stays most often when they ask. A Sapphire can play their way to Emerald which gives them triple comp points, special parking privileges and priority access to the best complimentary room available when requested. The complimentary rooms are not written in as part of the program, but for the most part in addition to the special hotel offers sent to them each month, VIPs simply need to contact the host of their Boyd Gaming property of choice to request a room; these requests are rarely declined. Higher tier players will also receive monthly offers that include free hotel 'packages' meaning they come with food credits, free slot play and perhaps other perks.
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BConnected Rewards Program Conclusion
BConnected is a great option for players that are tired of being treated poorly by the large Las Vegas Strip casino companies. The video poker and slot paybacks are much higher, table game rules are looser, hotel comps are very liberal and the service given to mid range players is much better. On your next Las Vegas trip consider creating a relationship with Boyd Gaming and their BConnected Player's Club. One high rolling trip will bring comp offers for years to come.